Return and Refund Policy
At CozoMart, we value your satisfaction and strive to provide high-quality products. However, please note that we do not accept returns for any items.
Refund Policy
We offer refunds only in the following situations:
- The product is damaged or defective upon delivery.
- The product is not working as intended.
- A wrong item was delivered to you.
In such cases, we will issue a refund after deducting the shipping charges.
How to Request a Refund
To request a refund, follow these steps:
- Take clear photos and a video of the product showing the issue (e.g., damage, defect, or wrong item).
- Email us at [your support email] with:
- The photos and video of the product.
- A clear explanation of why you’re requesting a refund.
- Once we review and approve your request, we will process your refund promptly.
Note: Refund requests must be made within [your specified timeframe] of receiving the product.
For any questions, feel free to contact our customer support team at [your support email or phone number]. We’re here to help!