Refund and Returns Policy

Return and Refund Policy

At CozoMart, we value your satisfaction and strive to provide high-quality products. However, please note that we do not accept returns for any items.

Refund Policy

We offer refunds only in the following situations:

  • The product is damaged or defective upon delivery.
  • The product is not working as intended.
  • A wrong item was delivered to you.

In such cases, we will issue a refund after deducting the shipping charges.

How to Request a Refund

To request a refund, follow these steps:

  1. Take clear photos and a video of the product showing the issue (e.g., damage, defect, or wrong item).
  2. Email us at [your support email] with:
    • The photos and video of the product.
    • A clear explanation of why you’re requesting a refund.
  3. Once we review and approve your request, we will process your refund promptly.

Note: Refund requests must be made within [your specified timeframe] of receiving the product.

For any questions, feel free to contact our customer support team at [your support email or phone number]. We’re here to help!

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